Terms & Conditions

Terms & Conditions of use

The term ‘Face Medispa’ or ‘Cosmetic Clinics Australia’ or ‘Cosmetic Clinics Retail’ or ‘Cosmetic Clinics’ or ‘we’ or ‘us’ refers to the owner of the website, Cosmetic Clinics Australia, and entities within the Cosmetic Clinics Group. The term ‘you’ refers to the user or viewer of our website, or the client as the context requires.

Website T&C’s

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Cosmetic Clinics relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The content of the pages of this website is for your general information and use only and is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website may contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with Australian Copyright Law, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites; these links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other required details. For more information about how we deal with your personal information, please see our privacy policy.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of New South Wales.

Pricing, Packages & Promotions

  • Prices online are subject to change without prior notification
  • Prices in clinic(s) are subject to change without prior notification
  • Prices given in our service books are subject to change without prior notification
  • Promotions are subject to change or may be withdrawn at any time without prior notice
  • Specific brand names for all Cosmetic Injectables will only be given at consultation.
  • Packages purchased with multiple areas in the package cannot be split over appointments

Skin Packages

  • The savings shown for each package are calculated on the normal per treatment price and not prepaid prices.
  • Clients may purchase as many skin packages as they like, however payment must be made upfront in full. Terms and conditions still apply for each package purchased. No show and late cancellation policy applies.
  • The full amount of the package can be paid before the commencement of any treatments.
  • Appointments must be made for each treatment within the package.
  • Appointments that have cancelled less than 24hrs or no showed will result in a treatment being forfeited from the prepaid package.
  • Treatments included in each skin package cannot be transferred for other treatments.
  • We will advise clients on the recommended time frames between each treatment purchased, however it is the client’s responsibility to book treatments in advance to ensure availability.
  • All skin treatments purchased must be redeemed at the clinic within which they were purchased.
  • Not to be used in conjunction with any other offer or promotion.
  • Clients must inform us of their skin concerns and medications prior to commencing all treatments / product usage and a consent form must be signed.
  • Client’s need to follow all at home protocols recommended by the Therapist.
  • Photos, video recordings or audio recordings may be taken during consultations and treatments
  • All skin packages have a 12 month expiry on redemption of treatments.

Cosmetic Injectables

  • A $50 deposit is required in advance for all cosmetic injection treatment bookings and is redeemable on treatment date. If you cancel or no-show to your appointment, the $50 deposit is forfeited and another $50 will be required to re-book.
  • Cosmetic injection treatments cannot be prepaid.
  • Bookings must be made in advance.
  • Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors or doctors.
  • The price per area treated will depend on the number of units required and the product(s) used.
  • For legal reasons, the product names cannot be used in advertising. Please discuss products with one of our injectors at our clinics for more details.
  • Products purchased in a package can only be used in one appointment.
  • Packages cannot be split over appointments

Cosmetic Injectables Packages

  • Clients may require less or more units to treat the selected area. If a client requires more than the maximum number of units to treat the selected areas, additional payment will be required. No refunds or reduction in price will be allowed if a client purchases a package but does not, or cannot safely, use all of the product units in the package in the one appointment.
  • The number of units actually administered will solely be at the discretion of the medical practitioner prescribing the product.
  • Possible areas for treatment include frown lines, crow’s feet, or forehead lines.
  • Products purchased in a package can only be used in one appointment.
  • Packages cannot be split over appointments.
  • Standard terms and conditions for cosmetic injectables apply.
  • The terms of our cancellation & refunds policy apply.
  • For legal reasons, the product names cannot be used in advertising. Please discuss products with one of our injectors at our clinics for more details.

Prepaid Treatments

  • Valid for existing and new clients.
  • Multiple treatments and / or sessions may be pre-purchased at discounted prices. All payments must be made in full and the terms of our cancellations & refunds policy applies.
  • Prepaid sessions do expire after 12 months from the purchase date.
  • Packages prepaid with multiple areas in the package cannot be split over separate appointments and must be paid in full upfront.

Zip Pay

Providing you are eligible and approved for a Zip account, the following terms apply.

  • Zip Pay can be used to purchase any treatment or product within Cosmetic Clinics
  • Zip Pay can be used on any cosmetic injectables package
  • Minimum transaction amount is $100 across all treatments or products

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